Frequently Asked Questions (FAQs)
We’ve answered the most common questions to help you have a smooth shopping experience with ANVI STORE.
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods.
Q: Can I cancel or change my order?
A: Yes, you can cancel or modify your order within 12 hours after placing it.
Q: How do I know my order is confirmed?
A: You will receive a confirmation email immediately after placing your order.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically delivered within 7–15 business days.
Q: When will my order be processed?
A: Orders are processed within 1–3 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on eligible items.
Q: How do I request a refund?
A: Contact us at support@anvistore.com with your order details.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective.
Products & Usage
Q: Are your products safe to use?
A: Yes, our products are carefully selected to meet safety and quality standards.
Q: Who are your products suitable for?
A: Our products are designed for elderly individuals, patients, and people needing mobility support.
Q: Do your products require assembly?
A: Some products may require simple setup. Instructions are provided when needed.
Support
Q: How can I contact ANVI STORE?
A: You can reach us via email at support@anvistore.ca
Q: How long does it take to get a response?
A: We typically respond within 24 hours.
Still Need Help?
If you didn’t find your answer here, feel free to contact us anytime.
📧 support@anvistore.ca
⏱ Response within 24 hours