Return & Refund Policy

At ANVI STORE, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order number or receipt) is required

How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at support@anvistore.ca
  2. Include your order number and reason for return
  3. Attach photos (if the item is damaged or defective)
  4. Wait for our team to provide return instructions

⚠️ Important: Do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days

You will receive a confirmation email once your refund is completed.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos
  • We will offer a replacement or full refund at no extra cost

Order Cancellation

  • Orders can be canceled within 12 hours of purchase
  • After this period, the order may already be processed and cannot be canceled

Non-Returnable Items

We do not accept returns for:

  • Used or worn items
  • Items damaged due to misuse
  • Items returned without prior approval

Return Shipping Costs

  • Customers are responsible for return shipping fees (unless the item is defective or incorrect)
  • Shipping fees are non-refundable

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still need help, please contact us at support@anvistore.ca

Contact Us

For any questions regarding returns or refunds:

📧 support@anvistore.com
⏱ Response within 24 hours

Our Commitment

✔️ Fair and transparent policies
✔️ Fast resolution for issues
✔️ Customer-first support